This unique concept was proudly presented by INTOS at the PTE (Passenger Terminal Expo) in London: the hybrid counter. This is a counter that INTOS has developed together with Sita (communication and information technology at airports). Particularly at the smaller airports, it is difficult to match occupancy to the changing passenger flows. During busy times there is a great need to expand the capacity through the use of self-service counters. INTOS now offers the option of converting a manned counter into an unmanned counter in the blink of an eye, after which passengers can check in themselves. This counter contains an interchangeable module that determines the use of the counter. The outside is made of Solid Surface Corian with a large choice of colors available. The ergonomic design of this unique service desk drew a lot of attention during the PTE.